People From Around The World Share The Worst Customer Service They've Ever Received
People who work customer service have a tough job. It's not easy to keep a smile on your face all day long, especially when you're constantly swamped by rude or unreasonable requests from clients. You're not allowed to pick a fight, after all. You're the face of the company.
The customer isn't always right. But neither is the customer service.
These folks recently went online to share the worst customer service they've ever received. These people definitely won't be leaving a tip!
25. The Doctor Is Out
I'm going to say the front office at my therapist's clinic. I didn't get to go see her for almost a year because I was extraordinarily sick, moved house, and injured myself while moving to the point that I had to undergo surgery.
I called to make an appointment and they said that since it had been over a year they had dropped me as a patient. Ok. So do I fill out new patient paperwork again? Well, she's not accepting new patients right now. Ok, so can I see a different therapist because I'm seriously having some problems? (They've got like 20 of them in the same clinic.) Well, since you're established with her and you have a rapport built up with her we don't want to switch you to a new therapist. You could try calling back next month, but just so you know she's booking four to six months out.
At this point I'm pretty angry so I say, "I'm calling you guys because I'm having major issues. What if I was having thoughts of self-harm? Are you going to tell a person with who's a danger to themselves that they can't see a different therapist since theirs is booked until May?"
And that's when she hung up on me. I called back and said, "Hey I think we got disconnected," and she hung up on me again.
So yeah, a mental health clinic that hangs up on people that have a history of self-harm and are asking for help gets my vote for worst customer service ever.
24. Please Just Take My Money
I bought a tablet not long after they came out. The cables looked like micro USB cables, but contained 2 extra wires that made it so that regular micro usb cables couldn't charge the tablet.
The company sold these cables for $20 each, but they were so poorly made that they quickly fell apart. I went through 20 in the first year alone; granted, most of them were given to me free while my warranty was valid.
After my warranty ran out, I went to buy another cord, as mine had once again torn up. None of the nearby stores had any. The website didn't have any. I contacted customer service to see about purchasing one from them.
They get my account info, then tell me they can't send me one because my warranty ran out. I explain that I'm not trying to get a free one, I want to purchase one. The agent kept repeating that he couldn't send me a free one. No matter how many times I said I didn't want a free one, I wanted to buy one, he would repeat himself. I asked if they had any for sale, thinking they might be out and he just wasn't explaining properly. Yes, they had them for sale, but he couldn't send me a free one.
In 30 minutes of arguing back and forth like this, I never did get it through his head that I wanted to buy one.
23. More Pay Than Pal
22. Like A Letter To Your Teacher
21. Hatefilm
Lovefilm. I tried cancelling, and all they would do is put my account on "holiday". They simply refused to cancel my subscription. I eventually gave up and accepted the "holiday".
As that was ending, I tried again, they repeated the "holiday" thing, even though I couldn't have any more "holiday" time on my account. Then they said that I can reduce my subscription (I was on an expensive one as it was for games), but I wanted to completely cancel.
In the end, I sent them an email threatening legal action, as well as mentioning the Data Protection Act and telling them to remove all my details from their site as I didn't trust them.
They finally cancelled, buy my account was still there, including my payment details. So I sent them another email threatening legal action again before they finally removed my details.
I'm glad Amazon bought them then gutted them.
20. Pie In The Sky
Last year myself, my wife, brother and fiancé, and sister and boyfriend went out to pizza in Salem, MA. We all ordered and then they deliver them to your table. Everyone's pizzas came except my wife and I. We're waiting for like 10 minutes until we notice people after us were getting food. Finally I go up there and they get all defensive and say they delivered it.
"No, you didn't"
Finally they fess up that another customer had raised his hand and taken our pizza. They then just sat there looking at me like "OH WELL?"
Had to argue with the manager to actually get the pizza I ordered. She tried to make us take other pizzas instead that were already made (and not what we ordered).
Place lost my business for life.
19. DD ID
18. The Farmer In The Dell
17. Not The Hedgehog
16. This Is How They Wear You Down
15. Caught In The Internets
14. The Usual Suspects
Wells Fargo. I had closed a savings account years ago. Somehow, Wells Fargo claimed that I had incurred a withdraw from the savings account. It turned out to have been an error on their part. However, they tacked on an "overdraft fee" of $15. I noticed it in my checking account.
When I inquired, they said that it was because there were no funds in the savings account. But the account had been closed for years! I spent an entire week calling and e-mailing different departments (referred to me by different reps). I felt that I was at the mercy of whatever erroneous charge they wanted to throw at me. Ultimately, I believe nothing would have been corrected had I not e-mailed every Wells Fargo director that I could find on the internet.
Eventually I was advised that they had recalled the bogus late fee, but made sure to get it in writing. I stopped banking with them at that time.
13. Forever And Ever, Ramen
12. That's Not What 'Free' Means
I bought my fiancée some Michael Kors boots she wanted from Macy's last Christmas. They ended up being about a half size too small. I kept the receipt, so we went back to the mall to just try and swap them for a larger size.
I explained the situation to one of the people at the customer service desk, and she immediately got hostile with me saying "So you just want a free pair of boots..?" and "It's just a half size too small.. if she can't fit in boots that are a half size too small, are you sure you even know what size she needs?"
What I thought would take 10 minutes ended up taking almost an hour. It was beyond ridiculous.
11. Got Sauced
It was an accident. The jar was knocked off the table when they went to grab something else, but then they proceed to clean everything around the area and never mentioned the purse at all. I can understand not wanting to touch someone else's purse, but absolutely no reaction from them whatsoever?
"I'm pretty sure you just ruined my purse," I said, as she scurried off.
I was young, and a little shy, so I didn't raise a stink. I should have. They should have paid to replace the purse.
10. Do I Have To Chase You?
I drove down to Lousiana to request a duplicate car title. You have to be physically present to do this.
I also needed to have a letter from Chase releasing me from a lien on my car. I went to the local branch. They wouldn't just type something up on the computer. That sort of power is apparently not granted to a mere bank manager... you know, he's only in charge of a huge vault full of cash. No, the letter had to come from an office in Texas.
I explained to Chase that they were forcing me to have to come back to the state a second time (7 hour drive). They offered to overnight the letter to the branch. That way, I'd merely have to stay an extra day.
Fine, but the letter never came. When I got home at about 3AM (having waited around all day for that letter), the letter was sitting on my door in a FedEx envelope. Morons.
9. Ghosted
8. Maybe THEY Know
7. Wallpaper Tiger
6. You Don't Have To Be A Customer To Be Disgruntled
5. It's A Dying Company
Bought a washer dryer combo from Sears. Opened a Sears credit card to buy it. They both broke in less than a week. After a month of no repairs, I had them returned. Sears refused to acknowledge my return, and I had to fight with them for 6 months to take the charges off the credit card.
4. That's Why I Pay You
3. Big Misteak
2. Just The Tip
1. Goodnight And Good Luck
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